Shipping policy

Order Processing

We ship internationally and shipping charges will apply to all international shipments but free shipping over 20€. Any additional fees such as duties or taxes on international shipments are the responsibility of the customer. We do not ship to third-party shipping centers.

Orders are shipped daily from France. We strive to process and ship your order on the same day it is placed, unless it is placed after 4:00 PM, in which case it will ship on the next business day. Holidays may result in shipping delays or longer delivery times due to high demand from postal services.

Occasionally, a product may run out before the inventory is updated, causing a slight shipping delay. In such cases, we will promptly contact you to inform you and ensure your order is fulfilled as soon as possible.

All shipping fees paid to deliver the original order are non-refundable. Return shipping is the responsibility of the customer unless there was an error on our part during shipment or the goods arrived damaged.

Please allow 3 to 5 business days for the transaction to post to your account.

At Amaru Paris, we strive to provide our customers with the best shopping experience possible. We understand that there may be instances where you need to request a refund for your purchase. This Refund Policy outlines our procedures and conditions for processing refunds.

Non-Refundable Items

Certain items are non-refundable, including:

  • Shipping and handling charges (except in cases of defective or damaged items).

Lost or Stolen Shipments

Amaru Paris is not responsible for shipments claimed to be lost or stolen after delivery to the correct address provided for the shipment. We consider a shipment delivered once it has been confirmed as delivered by the carrier to the address provided by the customer during the ordering process. If you believe your shipment has been lost or stolen, we recommend contacting the carrier directly to file a claim.

Refund Process

To request a refund for an eligible item, please follow these steps:

  1. Contact our Customer Support Team at Contact@amaruparis.fr within 5 days of the delivery date.
  2. Provide your order number and a detailed explanation of the reason for your refund request.
  3. Our Customer Support Team will review your request and provide instructions on how to return the item(s), if necessary.
  4. Refunds will be issued to the original payment method used for the purchase.
  5. Please allow 7 to 10 business days for the refund to be processed after we receive the returned item(s).

Contact Information

If you have any questions or concerns regarding our refund policy, please contact our Customer Support Team at Contact@amaruparis.fr.

Amaru Paris reserves the right to update or modify this refund policy at any time without prior notice. Any changes to this policy will be posted on our website. It is your responsibility to periodically review this policy for updates.

By making a purchase on Amaru Paris's website, you agree to abide by the terms and conditions outlined in this refund policy.

Thank you for choosing Amaru Paris. We appreciate your trust in us as your source for exceptional perfumery and decanted products.